Proactively Engage Customers with Relevant Information

Instead of waiting for customers to reach out, insurers can use LLMs to proactively engage them with timely and relevant information or offers. Based on customer data and predictive models, LLMs can trigger personalized communications like renewal reminders, safety tips related to upcoming weather events, or suggestions for coverage reviews after a life event. For example, sending personalized hurricane preparedness tips to homeowners in an area forecast to be impacted.