Offer Personalized Policy Recommendations

Customers may not always know the optimal coverage for their situation. LLMs can analyze a customer's profile, existing policies, life events (e.g., buying a home, having a child), and potentially external data to proactively suggest relevant policy additions, coverage increases, or new products that fit their evolving needs. For instance, a chatbot could analyze a customer's profile and suggest adding an umbrella policy after they purchase a new home.