Guide Customers Through Online Processes

Navigating online forms for quotes, payments, or policy renewals can sometimes be confusing for customers. LLM-driven virtual assistants can provide interactive guidance, answering questions in real-time, clarifying required information, and helping users complete the process successfully. This reduces form abandonment rates and improves the digital experience. A chatbot could proactively offer help if a user pauses for too long on a specific section of an online renewal form.