Generate Empathetic and Personalized Responses

Customer service in insurance often requires empathy, especially during claims or difficult situations. While AI, LLMs can be trained and fine-tuned to generate responses that are not only accurate but also convey understanding and empathy, tailored to the customer's situation and sentiment detected in their communication. Human agents can review and personalize these AI-generated drafts. For example, responding to a claim notification with an appropriately sensitive and supportive tone.