Automate First Notice of Loss (FNOL) Intake via Chatbots

The initial reporting of a claim (FNOL) often involves phone calls or complex web forms, requiring manual data entry by staff. LLM-powered chatbots or virtual assistants can handle FNOL 24/7 through conversational interfaces on websites or mobile apps. They guide policyholders through the process, ask clarifying questions, collect necessary details (policy number, incident description, location, involved parties), and facilitate document/photo uploads digitally. This provides immediate assistance to distressed customers and initiates the claims process faster.