Augment Human Agents with Real-Time Information

When customers interact with human agents, agents often need to look up information from multiple systems, leading to hold times. LLM-based "copilots" can assist agents by listening to the conversation (or reading chat transcripts) and proactively fetching relevant customer data, policy details, knowledge base articles, or standard operating procedures (SOPs) in real-time. This equips agents to provide faster, more accurate answers.