Analyze Voice Recordings of Claims Calls for Quality & Insights

Recorded calls between adjusters and policyholders contain valuable information about customer sentiment, adjuster performance, and process friction points. Manually reviewing calls is impractical at scale. LLMs can transcribe and analyze call recordings, performing sentiment analysis, identifying key topics discussed, checking for compliance adherence, and flagging calls requiring supervisor review. This provides insights for training, quality improvement, and CX enhancement.