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Analyze Adjuster Notes for Trends and Insights
Benefits:
Operational Improvement, Risk Management, Training Insights
Category:
Claims Processing & Management
Use Case
Adjuster notes contain rich, unstructured details about claims handling, challenges, and outcomes. Analyzing these notes collectively can reveal systemic issues, training needs, or emerging claim trends. LLMs can process thousands of adjuster notes, performing sentiment analysis, topic modeling, and trend identification. For example, analysis might reveal frequent difficulties in obtaining specific documentation, indicating a process bottleneck.
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